AT&T (T) Sets 2027 Deadline For All U.S. Based Consumer Support

AT&T (NYSE:T) plans to handle all consumer-facing customer support through U.S.-based operations by 2027 as part of a reshoring push. Management intends to use AI tools across these support centers to automate routine inquiries and assist human agents. Management is framing the shift as aligned with emerging federal policy and regulatory expectations around domestic customer service operations. AT&T's pledge to move all consumer support back to U.S.-based teams while layering in AI tools...